ISO 9001:2015 Quality Management System Consultation

ISO 9001:2015

ISO Quality Management System Certification ISO 9001:2015

ISO 9001:2015 Quality Management System Consultation

Our consultants are ready to provide our expertise, which extends for more than 15 years in assisting all types of industrial, commercial and service companies in all Arab countries to apply the standards of quality management system ISO 9001:2015 and obtain the ISO certification, Through our work we will be with you step by step to build an effective quality management system that meets international standards and helps you monitor the planning, delivery and implementation of services and products and identify performance indicators and quality standards to be monitored.

Obtaining the ISO 9001:2015 certification has become a goal and a requirement for many bodies and entities worldwide to seek international recognition for the effectiveness of the quality management system applied to them.

Definition of quality management system

QMS is defined in accordance with ISO 9001:2015 as a set of policies, processes and procedures for planning, implementing and delivering (products / services) in order to ensure that the organization is able to meet customer requirements, The quality management system reinforces the principle of continuous improvement of the services and products provided, The Quality Management System according to ISO 9001 can be applied to any government or private enterprise regardless of its activity, size or geographical location.

Benefits of ISO 9001:2015 and ISO Certification

  1. A documented system (system-based methodology, not individuals), So no matter how much people change, the system will continue to operate.
  2. Helping the organization to achieve an effective management system for all of its operations and activities
  3. Increase the organization’s ability to identify the risks surrounding it, understand the context of the organization, identify interested parties and identify their requirements
  4. ISO 9001:2015 applies to improve operations and activities and increase the ability of the enterprise to adjust quality standards throughout the delivery period of the product or service from the purchase of equipment and supplies to delivery and after-sales services
  5. Improving the value and output of each operation thereby reducing all unnecessary activities that cause waste of time, money and effort
  6. Improving the image of the orgnaization in front of customers and increasing their confidence in its products and services
  7. Increase the competitiveness of the organization in front of competitors
  8. Low rate of waste, losses, defective products and services
  9. Detecting errors and defects early, And increase the ability of the organization to take the necessary corrective measures at the convenient time
  10. Employees are proud of their work and improve internal and external communication processes.
  11. Increase the market share of the organization and increase sales, revenues and profits
  12. Increasing the capacity of the enterprise to export abroad and meet the requirements of the legislatures in the exporting countries, for example Sabre Platform

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    ISO 9001:2015 Implementation stages:

    • Stage 1: Opening Meeting and Introduction to Project ISO 9001:2015

    The opening meeting is considered as the first preparation for the employees and their introduction to the project and its benefits and steps, explain the benefits and importance of complying with ISO 9001 requirements to obtain ISO 9001 certification and the expected positive results for the company and the employees themselves to break down the barriers of fear of change.

        • Stage 2: Gap analysis GAP Analysis

    Using check list and interviews with employees, all of operations and management staff, On-site visit is conducted to the client’s premises to make an assessment to the current working procedures in order to assess the current state of operations and determine their compatibility with the requirements of the standard Specification of ISO 9001:2015 and to identify the applicable technical specifications, regulations and legislation, and to define the gap between the current situation and the situation hoped to be reached in accordance with the requirements of ISO 9001.

    • Stage 3: Training and rehabilitation of human resources

    Through the implementation of a series of training programs over the duration of the project with the aim of spreading awareness and knowledge to qualify project team with the needed skills and knowledge necessary to understand the requirements of the Quality Management System (ISO 9001), And the requirements for the preparation of quality management system documents and understanding of basic concepts of ISO 9001 standard such as “PDCA Cycle, The context of the organization, Interested parties, Risk-based thinking, Documented information, Corrective actions…. Etc., In addition to qualifying a group of the organization’s cadres to be internal auditors

    • Stage 4: Documentation – documents required to establish a quality management system ISO 9001:2015

    During this stage, based on the results of the gap analysis stage and after reviewing the organization’s working systems, The consultant will start the work on the creation of the required documents, Including quality manual, procedures and forms, ISO 9001 documents include the following procedures, but not limited to:

      1. Quality Guide ISO 9001:2015
      2. Procedure of control of documented information (documents – records)
      3. Procedure of context of the organization
      4. Risk management procedure
      5. Procedure of objectives
      6. Procedure of changes management
      7. Procedure of planning for the delivery of a product or service
      8. Procedure of product or service provision
      9. Procedure of internal and external communications
      10. Procedure of Training and human resources
      11. Procedure of purchasing and external service providers
      12. Procedure of identification and traceability
      13. Procedure of Storage
      14. Procedure of Maintenance
      15. Procedure of Monitoring and measurement
      16. Procedure of Calibration
      17. Procedure of special processes
      18. Procedure of customer property
      19. Procedure of Control of non-conforming services
      20. Procedure of Corrective and preventive actions and improvement
      21. Procedure of internal audit
      22. Procedure of management review
      23. Any other procedure required for the project in accordance with ISO 9001 requirements
    • Stage 5: implementation of the documented system and record keeping as evidence of the application

    After completing the preparation of the ISO 9001:2015, The most important stage begins in the project, Which is the implementation of the new procedures, the using of all forms attached to this procedures and the preservation of those records as evidence of the implementation, In addition to monitoring the implementation process to ensure the optimal use of documents and achieving the desired goal in the presence of a strong quality management system.

    • Stage 6: Internal Audit

    At that stage, the role of internal audit is verifying previous stages is and to confirm that it has been done well, It also ensures the continuity of the efficiency of the quality system and the commitment of all employees to the roles and tasks assigned to them, The internal audit plan is prepared by the consultant, An internal audit of the whole entire system will be carried out by the internal audit team under the supervision and assistance of the consultant, This stage is preceded by the implementation of the Internal Auditor course for the Quality Management System (ISO 9001:2015)

    • Stage 7: conducting of the Management Review Committee Meeting Management Review Meeting

    The management review meeting is conducted as one of the most important requirements of the International Standard ISO 9001 to ensure the support of top management in the implementation of the quality management system and demonstrate its commitment towards it, In addition to reviewing the overall performance of the company and providing the required resources, The company’s management is assisted in processing the preparation of meeting inputs, Manage it, record decisions and recommendations and follow up of their implementation.

    • Stage 8: ISO 9001:2015 certification ISO 9001 by Certification body ISO 9001 Certification

    Once the consultant has acknowledged the readiness of the project to obtain the ISO 9001 certificate, requesting of the external audit to be carried out by one of the internationally accredited certification body, which are recognized for their experience, competence and good reputation in the field of certification, By carrying out a field review and reviewing all documents and records and then recommending the granting of iso 9001 after ensuring that all requirements stipulated in the Quality Management System (ISO 9001:2015) specification are met and met.

    ISO 9001:2015 Clauses

    • Clause 4 Context of the Organization
    • Clause 5 Leadership
    • Clause 6 Planning
    • clause 7 Support
    • Clause 8 Operation
    • Clause 9 Performance evaluation
    • Clause 10 Improvement

    Guidelines for effectively applying quality management system:

    1. Full commitment by senior management and commitment to provide the necessary resources and resources
    2. The formation of a team of employees of the company includes different disciplines and be responsible for the application of ISO 9001
    3. Identify the responsibilities and powers of the team members and choose a team leader
    4. Use a specialist consultant to guide the company in the iso 9001 application process if necessary
    5. Full and accurate understanding of the requirements of the quality management system in accordance with ISO 9001:2015
    6. Provide some necessary courses for the team to raise awareness of the requirements and concepts of the quality management system
    7. Building and preparing quality system procedures and be paper procedures or through the company’s electronic system
    8. Risk analysis, opportunities and objectives, quality policy and quality guide
    9. Applying the documented system and obliging all employees of the company
    10. Qualifying a group of employees of the company to be internal auditors and implement ing internal audit on the entire documented system and implementing the meeting of the management review committee
    11. Call donor and external certification audit

    Entities and sectors interested in applying ISO 9001:2015

    1. All companies, institutions and bodies of different activity and size
    2. Companies and industrial, commercial, service and agricultural institutions
    3. Educational institutions, universities, institutes and schools
    4. Health institutions, hospitals, medical centres and blood banks
    5. Financial institutions, items, insurance companies and information security
    6. Contracting companies, construction and infrastructure
    7. Any company, entity, body or institution that provides services or products

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    ISO 9001 experts and consultants at the Arab Professionals Center for Training and Consultancy help you build a quality management system in accordance with iSO 9001:2015 standard requirements. The quality advisor prepares the full system documents including quality policy and quality objectives, In addition, our experts are also working to help you develop new plans and strategies for quality control and assurance, continuous improvement, training of iso 9001:2015 staff and certification of training certificates.

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